/* ==========================================================================
   Поддержка (/support) — редизайн 2026-09 в языке мини-Telegram и Smart-диалогов:
   список заявок слева, переписка справа, пузыри с разделителями дат, значки
   категорий, живой счётчик открытых. Все цвета — токены, тёмная тема бесплатно.
   ========================================================================== */
.sp { display: flex; flex-direction: column; gap: 14px; }
.sp svg, .sp-modal svg { fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }

/* ── Шапка ── */
.sp-hero { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; padding: 16px 18px; border-radius: 16px; background: linear-gradient(135deg, color-mix(in srgb, var(--color-primary) 10%, var(--color-surface)), var(--color-surface) 60%); border: 1px solid var(--color-border); animation: sp-rise .4s var(--ease, ease) both; }
.sp-hero-ic { width: 46px; height: 46px; border-radius: 14px; display: grid; place-items: center; background: color-mix(in srgb, var(--color-primary) 14%, transparent); color: var(--color-primary); flex: none; }
.sp-hero-ic svg { width: 23px; height: 23px; }
.sp-hero-copy { flex: 1 1 20rem; min-width: 0; }
.sp-hero-copy h2 { margin: 0; font-size: 16px; font-weight: 700; letter-spacing: -.01em; }
.sp-hero-copy p { margin: 3px 0 0; font-size: 12.5px; color: var(--color-text-muted); max-width: 60ch; }
.sp-hero-stats { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.sp-pill { display: inline-flex; align-items: center; gap: 7px; padding: 7px 12px; border-radius: 999px; font-size: 12.5px; font-weight: 600; color: var(--color-text-muted); background: var(--color-surface-muted); border: 1px solid var(--color-border); }
.sp-pill i { width: 8px; height: 8px; border-radius: 50%; background: var(--color-text-faint); }
.sp-pill.is-live { color: var(--color-success-text); background: color-mix(in srgb, var(--color-success) 12%, transparent); border-color: color-mix(in srgb, var(--color-success) 30%, transparent); }
.sp-pill.is-live i { background: var(--color-success); box-shadow: 0 0 0 3px color-mix(in srgb, var(--color-success) 25%, transparent); }
.sp-new { display: inline-flex; align-items: center; gap: 7px; height: 38px; padding: 0 14px; border: 0; border-radius: 12px; background: var(--color-primary); color: var(--color-on-primary, #fff); font: inherit; font-size: 13px; font-weight: 700; cursor: pointer; box-shadow: 0 6px 16px color-mix(in srgb, var(--color-primary) 28%, transparent); transition: transform .12s ease, box-shadow .12s ease; }
.sp-new:hover { transform: translateY(-1px); box-shadow: 0 9px 22px color-mix(in srgb, var(--color-primary) 36%, transparent); }
.sp-new svg { width: 16px; height: 16px; stroke-width: 2.2; }
.sp-new.is-big { height: 44px; padding: 0 20px; font-size: 14px; }

/* ── Оболочка ── */
.sp-shell { border: 1px solid var(--color-border); border-radius: 16px; background: var(--color-surface); overflow: hidden; height: calc(100vh - 14rem); min-height: 30rem; display: grid; animation: sp-rise .45s var(--ease, ease) .05s both; }
.sp-panes { min-height: 0; display: grid; grid-template-columns: minmax(0, 22rem) minmax(0, 1fr); }

/* ── Список ── */
.sp-side { min-width: 0; min-height: 0; display: grid; grid-template-rows: auto minmax(0, 1fr) auto; border-right: 1px solid var(--color-border); background: var(--color-surface-muted); }
.sp-tools { padding: 10px 12px 8px; }
.sp-search { position: relative; display: block; }
.sp-search svg { position: absolute; left: 11px; top: 50%; transform: translateY(-50%); width: 16px; height: 16px; color: var(--color-text-faint); pointer-events: none; }
.sp-search input { width: 100%; height: 36px; border-radius: 10px; border: 1px solid var(--color-border); background: var(--color-surface); color: var(--color-text); padding: 0 12px 0 34px; font: inherit; font-size: 13px; }
.sp-search input:focus { outline: none; border-color: var(--color-primary); box-shadow: 0 0 0 1px var(--color-primary); }
.sp-filters { display: flex; gap: 4px; margin-top: 8px; overflow-x: auto; scrollbar-width: none; }
.sp-filters::-webkit-scrollbar { display: none; }
.sp-filter { display: inline-flex; align-items: center; gap: 5px; padding: 6px 10px; border: 0; border-radius: 999px; background: transparent; color: var(--color-text-muted); font: inherit; font-size: 12.5px; font-weight: 600; cursor: pointer; white-space: nowrap; }
.sp-filter i { font-style: normal; font-size: 11px; color: var(--color-text-faint); }
.sp-filter:hover { background: color-mix(in srgb, var(--color-text) 6%, transparent); color: var(--color-text); }
.sp-filter.is-active { background: var(--color-surface); color: var(--color-primary); box-shadow: 0 1px 2px rgba(0,0,0,.08); }
.sp-list { min-height: 0; overflow-y: auto; overscroll-behavior: contain; padding: 0 8px 10px; }
.sp-row { position: relative; width: 100%; display: grid; grid-template-columns: 40px minmax(0, 1fr) 10px; align-items: center; gap: 10px; padding: 9px 10px; margin-bottom: 2px; text-align: left; border: 0; border-radius: 12px; background: transparent; cursor: pointer; font: inherit; color: inherit; transition: background .12s ease; }
.sp-row[hidden] { display: none; }
.sp-row:hover { background: color-mix(in srgb, var(--color-text) 5%, transparent); }
.sp-row.is-active { background: color-mix(in srgb, var(--color-primary) 14%, transparent); box-shadow: inset 3px 0 0 var(--color-primary); }
.sp-row.is-active .sp-row-top strong { color: var(--color-text); }
.sp-row.is-closed:not(.is-active) { opacity: .7; }
.sp-cat { width: 40px; height: 40px; border-radius: 12px; display: grid; place-items: center; flex: none; background: color-mix(in srgb, var(--color-primary) 13%, transparent); color: var(--color-primary); }
.sp-cat svg { width: 18px; height: 18px; }
.sp-cat.is-payment { background: color-mix(in srgb, #2b9348 15%, transparent); color: #2b9348; }
.sp-cat.is-technical { background: color-mix(in srgb, #8b7bf0 16%, transparent); color: #8b7bf0; }
.sp-cat.is-accounts { background: color-mix(in srgb, #3f7fe0 14%, transparent); color: #3f7fe0; }
.sp-cat.is-other { background: color-mix(in srgb, var(--color-text) 8%, transparent); color: var(--color-text-muted); }
.sp-cat.is-lg { width: 40px; height: 40px; }
.sp-row-main { min-width: 0; display: flex; flex-direction: column; gap: 2px; }
.sp-row-top { display: flex; align-items: baseline; justify-content: space-between; gap: 8px; }
.sp-row-top strong { font-size: 13.5px; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sp-row.is-unread .sp-row-top strong { font-weight: 750; }
.sp-row-top time { flex: none; font-size: 11px; color: var(--color-text-faint); }
.sp-row-prev { font-size: 12px; color: var(--color-text-muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sp-row-prev b { font-weight: 600; color: var(--color-text); }
.sp-row-meta { display: flex; align-items: center; gap: 6px; margin-top: 2px; }
.sp-num { font-size: 10.5px; font-weight: 700; color: var(--color-text-faint); background: color-mix(in srgb, var(--color-text) 7%, transparent); padding: 1px 6px; border-radius: 6px; font-variant-numeric: tabular-nums; }
.sp-status { font-size: 10.5px; font-weight: 700; letter-spacing: .02em; padding: 1px 7px; border-radius: 6px; background: var(--color-surface-muted); color: var(--color-text-muted); white-space: nowrap; }
.sp-status.is-open { background: var(--color-primary-bg); color: var(--color-primary); }
.sp-status.is-in_progress { background: var(--color-warning-bg); color: var(--color-warning-text); }
.sp-status.is-answered { background: var(--color-success-bg); color: var(--color-success-text); }
.sp-dot { width: 9px; height: 9px; border-radius: 50%; background: transparent; }
.sp-row.is-unread .sp-dot { background: var(--color-primary); box-shadow: 0 0 0 3px color-mix(in srgb, var(--color-primary) 18%, transparent); }

.sp-side-empty { display: flex; flex-direction: column; gap: 2px; padding: 14px; text-align: center; border-top: 1px solid var(--color-border); color: var(--color-text-muted); font-size: 12px; }
.sp-side-empty[hidden] { display: none; }
.sp-side-empty strong { font-size: 13px; color: var(--color-text); }

/* ── Переписка ── */
.sp-view { position: relative; min-width: 0; min-height: 0; display: grid; overflow: hidden; background: var(--color-surface); }
.sp-placeholder { display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 4px; padding: 2rem; text-align: center; color: var(--color-text-muted); }
.sp-placeholder[hidden] { display: none; }
.sp-placeholder h4 { margin: 8px 0 0; font-size: 15px; color: var(--color-text); }
.sp-placeholder p { margin: 0; max-width: 26rem; font-size: 12.5px; line-height: 1.5; }
.sp-conv { min-width: 0; min-height: 0; display: grid; grid-template-rows: auto minmax(0, 1fr) auto; overflow: hidden; }
.sp-conv[hidden] { display: none; }
.sp-conv-head { display: flex; align-items: center; gap: 12px; padding: 10px 14px; border-bottom: 1px solid var(--color-border); flex-wrap: wrap; }
.sp-conv-title { min-width: 0; flex: 1; }
.sp-conv-title h4 { margin: 0; font-size: 15px; font-weight: 700; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sp-conv-meta { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-top: 4px; font-size: 12px; color: var(--color-text-muted); }
.sp-conv-actions { flex: none; margin-left: auto; }
.sp-back { display: none; width: 34px; height: 34px; flex: none; place-items: center; border: 0; border-radius: 10px; background: transparent; color: var(--color-text-muted); cursor: pointer; }
.sp-back svg { width: 18px; height: 18px; }
.sp-thread { min-height: 0; display: flex; flex-direction: column; gap: 3px; padding: 14px 18px 8px; overflow-y: auto; overscroll-behavior: contain; background: color-mix(in srgb, var(--color-bg) 70%, var(--color-surface)); }
.sp-day { align-self: center; font-size: 11.5px; color: var(--color-text-muted); background: color-mix(in srgb, var(--color-surface) 90%, var(--color-surface-muted)); border: 1px solid var(--color-border); padding: 3px 12px; border-radius: 999px; margin: 6px 0; position: sticky; top: 0; z-index: 1; backdrop-filter: blur(6px); }
.sp-msg { display: flex; align-items: flex-end; gap: 8px; animation: sp-pop .18s ease both; }
.sp-msg.out { justify-content: flex-end; }
.sp-msg.cont { margin-top: -1px; }
.sp-ava { width: 28px; height: 28px; border-radius: 50%; display: grid; place-items: center; flex: none; background: color-mix(in srgb, var(--color-primary) 14%, transparent); color: var(--color-primary); }
.sp-ava svg { width: 15px; height: 15px; }
.sp-ava.is-ghost { visibility: hidden; }
.sp-bub { position: relative; max-width: min(72%, 560px); padding: 7px 11px 6px; border-radius: 14px; font-size: 14px; line-height: 1.42; word-wrap: break-word; }
.sp-text { white-space: pre-wrap; overflow-wrap: anywhere; display: inline; }
.sp-msg.in .sp-bub { background: var(--color-surface); color: var(--color-text); border: 1px solid var(--color-border); }
.sp-msg.out .sp-bub { background: var(--color-primary); color: var(--color-on-primary, #fff); }
.sp-msg.in.tail .sp-bub { border-bottom-left-radius: 5px; }
.sp-msg.out.tail .sp-bub { border-bottom-right-radius: 5px; }
.sp-who { font-size: 11px; font-weight: 700; letter-spacing: .03em; text-transform: uppercase; opacity: .8; margin-bottom: 1px; }
.sp-msg.in .sp-who { color: var(--color-primary); }
.sp-time { float: right; display: inline-flex; align-items: center; gap: 3px; font-size: 10.5px; margin: 6px 0 -2px 10px; color: var(--color-text-faint); white-space: nowrap; }
.sp-msg.out .sp-time { color: color-mix(in srgb, var(--color-on-primary, #fff) 75%, transparent); }
.sp-time svg { width: 13px; height: 13px; stroke-width: 2; }
.sp-composer { padding: 10px 14px 10px; border-top: 1px solid var(--color-border); background: var(--color-surface); }
.sp-closed-note { display: flex; align-items: center; gap: 8px; margin: 0 0 8px; padding: 8px 11px; border-radius: 10px; background: color-mix(in srgb, var(--color-warning) 12%, transparent); color: var(--color-text); font-size: 12.5px; }
.sp-closed-note svg { width: 15px; height: 15px; color: var(--color-warning-text); flex: none; }
.sp-reply { display: flex; align-items: flex-end; gap: 8px; }
.sp-reply textarea { flex: 1; resize: none; min-height: 42px; max-height: 160px; border-radius: 14px; border: 1px solid var(--color-border); background: var(--color-surface); color: var(--color-text); padding: 11px 14px; font: inherit; font-size: 14px; }
.sp-reply textarea:focus { outline: none; border-color: var(--color-primary); box-shadow: 0 0 0 1px var(--color-primary); }
.sp-send { width: 42px; height: 42px; flex: none; border: 0; border-radius: 50%; background: var(--color-primary); color: var(--color-on-primary, #fff); display: grid; place-items: center; cursor: pointer; transition: transform .12s ease; }
.sp-send:active { transform: scale(.94); }
.sp-send svg { width: 19px; height: 19px; }
.sp-composer-hint { margin: 6px 0 0; font-size: 11px; color: var(--color-text-faint); }

/* ── Пустое состояние ── */
.sp-empty { display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 8px; padding: 3rem 1rem; text-align: center; }
.sp-empty-ic { width: 64px; height: 64px; border-radius: 20px; display: grid; place-items: center; background: color-mix(in srgb, var(--color-primary) 12%, transparent); color: var(--color-primary); margin-bottom: 6px; }
.sp-empty-ic svg { width: 30px; height: 30px; stroke-width: 1.6; }
.sp-empty b { font-size: 16px; font-weight: 700; }
.sp-empty p { margin: 0; max-width: 34ch; font-size: 13px; color: var(--color-text-muted); line-height: 1.5; }
.sp-empty .sp-new { margin-top: 10px; }
.sp-empty-tips { display: flex; flex-wrap: wrap; justify-content: center; gap: 8px; margin-top: 20px; }
.sp-empty-tips span { display: inline-flex; align-items: center; gap: 7px; padding: 8px 12px; border-radius: 999px; background: var(--color-surface-muted); border: 1px solid var(--color-border); font-size: 12px; color: var(--color-text-muted); max-width: 26rem; text-align: left; }
.sp-empty-tips svg { width: 15px; height: 15px; flex: none; color: var(--color-primary); }

/* ── Модалка новой заявки: категории — ряд пилюль со значком, подсказка в одну строку ── */
.sp-modal .dm-label { display: block; margin-bottom: 6px; }
.sp-cats { display: flex; flex-wrap: wrap; gap: 6px; }
.sp-cat-opt { position: relative; display: inline-flex; align-items: center; gap: 8px; padding: 6px 12px 6px 6px; border-radius: 999px; border: 1px solid var(--color-border); background: var(--color-surface); color: var(--color-text-muted); cursor: pointer; transition: border-color .15s ease, background .15s ease, color .15s ease; }
.sp-cat-opt input { position: absolute; opacity: 0; pointer-events: none; }
.sp-cat-opt .sp-cat { width: 26px; height: 26px; border-radius: 8px; }
.sp-cat-opt .sp-cat svg { width: 14px; height: 14px; }
.sp-cat-name { font-size: 13px; font-weight: 600; }
.sp-cat-desc { display: none; }
.sp-cat-opt:hover { border-color: color-mix(in srgb, var(--color-primary) 45%, var(--color-border)); color: var(--color-text); }
.sp-cat-opt:has(input:checked) { border-color: var(--color-primary); background: color-mix(in srgb, var(--color-primary) 10%, transparent); color: var(--color-text); box-shadow: 0 0 0 1px var(--color-primary); }
.sp-cat-hint { margin: 8px 0 0; font-size: 12px; color: var(--color-text-muted); min-height: 1.2em; }
.sp-modal .dm-hint { display: flex; align-items: center; gap: 6px; margin-top: 8px; font-size: 12px; }
.sp-modal .dm-hint svg { flex: none; }
.sp-modal .dm-primary-btn { display: inline-flex; align-items: center; gap: 7px; }

/* ── Анимации, узкий экран ── */
@keyframes sp-rise { from { opacity: 0; transform: translateY(10px); } to { opacity: 1; transform: none; } }
@keyframes sp-pop { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }
@media (max-width: 900px) {
  .sp-shell { height: calc(100vh - 12rem); }
  .sp-panes { grid-template-columns: 1fr; position: relative; }
  .sp-side { border-right: 0; }
  .sp-view { position: absolute; inset: 0; z-index: 3; transform: translateX(102%); transition: transform .3s var(--ease, ease); }
  .sp-panes.is-open .sp-view { transform: translateX(0); }
  .sp-back { display: grid; }
}
@media (prefers-reduced-motion: reduce) { .sp-hero, .sp-shell, .sp-msg { animation: none; } .sp-view, .sp-new, .sp-send { transition: none; } }